SG & MY｜FAQ
Choose 【SG & MY】 from the drop-down menu on the official website to buy our products for delivery to Singapore and Malaysia.※ Note: Creating an account is easy and free. After signing in, you will be able to track your orders, redeem the reward points and more!
【Credit card】We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.
※※ Notes for online transactions ※※
DogCatStar and our staff will not phone fur parents to use an ATM. Please be careful not to fall for it. Increasing internet scams are constantly updated. But, once receiving a call from the unknown, you had better immediately contact our customer service to check it out.
Home Delivery Only.
| Subtotal is less than NT$ 1,000 |
| Each order will charge NT$ 400 as an international delivery fee. | ||
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※ Example ※A subtotal of the order is less than NT$ 1,000 【Buy items】 A box of canned food (220g, 12-can pack) is for NT$ 972 【Pay a delivery fee】 Charge NT$ 400 as an international delivery fee Total order amount = [ A box of canned food ] + [ An international delivery fee ] = NT$ 972 + NT$ 400 = NT$ 1,372 |
| Subtotal is at least NT$ 1,000 |
| Each order will not charge an international delivery fee.Only a weight-based delivery fee is required.The delivery fee is NT$12 per 100g. | ||
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※ Example ※A subtotal of the order is up to NT$ 1,000 【Buy items】 A box of canned food (2640g, 12-can pack) is for NT$ 972A single can (220g) is for NT$ 81 【Pay a delivery fee】 The total weight of the order is 2640g, so a weight-based delivery fee is for NT$ 343 Total order amount = [ A box of canned food ] + [ Single can ] + [ Weight-based delivery fee ] = NT$ 972 + NT$ 81 + NT$ 343 = NT$ 1,396 |
The average shipping time frames are 3-4 working days for home delivery.A single order with a large volume of goods may have more than one single number; if necessary, please contact our customer service again.If you receive a phone call for the arrival of goods at an inconvenient time, you can make an appointment with the freight forwarder to receive the goods at another time.※ The delivery time cannot be chosen in Singapore and Malaysia. The actual delivery date will depend on the logistics status of each order.※ If the delivery is unsuccessful twice, the consignee will have to pay for each additional delivery fee after the third time.
【Delivery Method】Currently, only home delivery is available.【Logistics Company】Goodmaji.
【Method 1】Go to【My Account】>【Order Tracking】>【Orders】page to view your tracking number and the latest shipment’s status of the order.【Method 2】Go to Goodmaji’s Bill of Lading page to check the latest status of the status of a package.※ You can check the latest shipment progress about 1-2 working days after your goods are shipped.
