Countries / Regions
Overseas delivery is currently available for fur parents in Hong Kong, Macao, Singapore and Malaysia!
Our members work hard to remove geographical restrictions and hope that fur babies worldwide could eat DogCatStar’s products!
Payments
Choose “SG & MY” from the drop-down menu on the official website to buy our products for delivery to Singapore and Malaysia.
※ Note: Creating an account is easy and free. After signing in, you will be able to track your orders, redeem the reward points and more!
【Credit card】
We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.
【Razer Merchant Services】
1. After you confirm the order, including the currency and price, click “CHECKOUT”.
2. Choose your payment method “Razer Merchant Services”, and follow the instructions to finish the checkout progress.
※※ Notes for online transactions ※※
DogCatStar and our staff will not phone fur parents to use an ATM. Please be careful not to fall for it. Increasing internet scams are constantly updated. But, once receiving a call from the unknown, you had better immediately contact our customer service to check it out.
Due to customs regulations, we can only deliver food at room temperature but not sell frozen food.
Promotions
【How to Get Reward Points】
Sign up for the DogCatStar website, and add up Reward Points by consumption to your account.
2. The amount of each shopping will be turned into Reward Points as redemption for your next shopping.
3. Conversion Rate: 100 coins are equal to NT$ 1. The more you spend, the more you can add up. Reward Points have no expiration date and can be used at any time.
【How to Redeem Reward Points】
For example: I still have 10,000 Reward Points (equal to NT$ 100). If I want to deduct NT$ 52 from this consumption, I need to enter “5200” Reward Points to redeem it!
※ Number of redeemed reward points cannot exceed 50% of cart subtotal for an order.
【Expiration Date of Reward Points】
You can enter a promo code or coupon obtained from our official marketing activities at the bottom right of the cart page.
After entering, you click “Use Coupon“, and the system will automatically discount your goods!
If you are the winner of the product voucher, you can buy any item (with no limit on the amount) on the official website; the system will automatically redeem products in your cart after entering the promo code!
Shipping
Home Delivery Only.
| Free shipping for orders SGD $60 or more |
| ※ Example ※ A subtotal of the order is more than SGD $60 | ||
|
【Items Purchased】 【Delivery Fee】 【Total Order Amount】 |
| SGD $40 flat rate shipping for orders under $60. |
|
※ Example ※ A subtotal of the order is under SGD $60 |
||
|
【Items Purchased】
A bottle of health care priced at SGD $16.83 【Delivery Fee】 【Total Order Amount】 |
The average shipping time frames are 4-10 working days for home delivery.
A single order with a large volume of goods may have more than one single number; if necessary, please contact our customer service again.
If you receive a phone call for the arrival of goods at an inconvenient time, you can make an appointment with the freight forwarder to receive the goods at another time.
※ The delivery time cannot be chosen in Singapore and Malaysia. The actual delivery date will depend on the logistics status of each order.
※ If the delivery is unsuccessful twice, the consignee will have to pay for each additional delivery fee after the third time.
Yes.
Fill in a valid and complete street address on the checkout page to make your address for delivery.
※ Please fill in the English address when you carry out the order of Singapore and Malaysia
※ Delivery cannot be made to a P.O. box as the delivery location.
【Delivery Method】Currently, only home delivery is available.
【Logistics Company】Goodmaji.
Orders
【Method 1】Go to【My Account】>【Order Tracking】>【Orders】page to view your tracking number and the latest shipment’s status of the order.
【Method 2】Go to Goodmaji’s Bill of Lading page to check the latest status of the status of a package.
※ You can check the latest shipment progress about 1-2 working days after your goods are shipped.
Don’t hesitate to contact DogCatStar’s customer service. We will assist you in handling it.
※ Contact one-on-one customer service:
▌Click on Messenger in the lower-left corner of the official website (Facebook login required)
▌Send an e-mail to service@dogcatstar.com
Due to international shipping restrictions, returns and exchanges are not available.
It is okay if the order status is shown as “Processing“, but you have to place another order!
Fur parents can place another order for correct items, and go to【My Account】> 【Orders and Tracking Packages】> 【Recent Orders】page. Then note “Cancel Order” in your wrong order!
※ Notice! If the status of a package is shown as “Processing“, it is already in the shipping process and cannot be changed.
If the order status is shown as “Processing“, it is okay!
You can go to【My Account】> 【Orders and Tracking Packages】> 【Recent Orders】page, note “Cancel Order” in your order, and our shipping partners will assist!
※ If the order status is not in process, it means that it is already in the packing and shipping process and cannot be changed!
Support
We don’t have any regular chain but now work with brick-and-mortar stores with all our energy for cooperation in Singapore and Malaysia.
DogCatStar will notify fur parents by e-mail or SMS in the ordering and shipping process.
Suppose there is anything wrong with the order (such as incorrect address, missing items or missing full name, etc.). In that case, DogCatStar will contact you through contact information left by fur parents, but will not inquire about payment, ATM operations, or any account password. Please fur parents may rest assured!
DogCatStar will not contact you after work! Please do not provide any personal financial information when you receive a suspicious call!
If you have any questions, don’t hesitate to contact our customer service.
